Chatham Chamber of Commerce: Lunch and Learn

Developing a World-Class Customer Service Plan – Turning Customers into Raving Fans!

Wednesday, February 17, 2016

11:30a – 1:00p

Pittsboro Roadhouse
39 West Street, Pittsboro

Please RSVP by February 15, 2016

NO cost to attend. You just pay for the cost of your lunch.

Speaker: Charles Johnson of Mountain Movers, Inc.

Event Information: How can I stand out from other businesses in my area? How do I keep my business at the front of my customer’s mind? How do I turn customers into raving fans of my business? These questions and others will be answered in this powerfully engaging, highly interactive, presentation on building a World Class Customer Service Plan by using the classic childhood favorite “Green Eggs and Ham” by Dr. Seuss. Charles will reveal how to make every customer visit memorable, the three key elements of World Class customer service and five inexpensive customer service tools that will turn customers into raving fans of your business. Charles will captivate and educate by using hands on demonstrations, real time data and lively discussion. Attendees will be able to develop a World Class Customer Service Plan that fits their business, know what a World Class Customer Service plan consist of and how to gain loyal customers that spread the word about their business. If you desire an energizing, educational and equipping presentation that leaves attendees with a dynamic call to action take away, then “How to Develop a World Class Customer Service Plan: Turning Customers into Raving Fans is the right seminar for you.

Learning Outcomes:

Learn the three keys to a World Class Customer Service Plan
Understanding what makes a customer’s experience memorable
Discover five customer service tools that turn customers into raving fans
Create a plan of action to develop a World Class Customer Service Plan

Chatham Chamber of Commerce
531 E. Third Street, Siler City, NC 27344
919-742-3333 PH | 919-742-1333 FX
info@ccucc.net | www.ccucc.net